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Using the Street Support Network Virtual Assistant – What You Need to Know

We built the Virtual Assistant to make it easier for you to find the right support when you need it. It asks a few simple questions and points you toward services that might be able to help. But there are a few things you should know before using it.

Finding Services, Not Guarantees

The Virtual Assistant does its best to match you with services based on the information you provide. But:

  • It can’t guarantee that a service will be available or meet your exact needs.
  • Some services change their criteria, availability, or policies, and we might not have the latest updates.
  • If something isn’t quite right, we encourage you to contact the service directly to check.

We Don't Run These Services

The organisations we recommend are independent. That means:

  • We don’t control how they operate or the decisions they make.
  • We can’t promise they’ll offer support, and we’re not responsible for their actions.
  • If you have a concern about a service, it’s best to raise it with them directly.

Your Privacy Matters

  • We don’t ask for or store personal details like your name, address, or contact info.
  • Your answers help us find the best services for you, but they’re not saved once your session ends.
  • We do keep anonymised data to understand what support people are looking for and improve services over time.

If You Need Urgent Help

  • The Virtual Assistant is a guide, not an emergency service.
  • If you or someone else is in immediate danger, call 999 or reach out to emergency support services.

Your Choice, Always

  • Using the Virtual Assistant is completely optional. If you’d rather not answer questions, you can still use our interactive map to find services on your own.
  • By using the Virtual Assistant, you agree to these terms. If you don’t want to continue, just close the chat. We hope this tool helps you find the support you need.

Last updated: 2nd April 2025