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  1. Home
  2. Manchester
  3. Standards Toolkit

Standards Toolkit

Guidance for volunteer-led support services

Are you a volunteer-led group that provides support for people on the streets? We have put together this best practice guide to help you protect the vulnerable adults that use these services, your volunteers and members of the public.

This toolkit makes it easier for you to develop and be recognised for the quality of your service. The information, training and support provided here supports you to ensure you have adequate standards and safeguarding in place.

What do I need to do?

  1. Download and read our Best Practice Guide.
  2. Decide which Best Practice Standard to apply for.
  3. Engage with Coalition of Relief or support from an established organisations.
  4. Find training to help protect you, your volunteers and those you come into contact with.
  5. Download suggested policy documents:

    • Complaints policy
    • Confidentiality policy
    • Data protection policy
    • Equality and Diversity policy
    • Financial policy
    • Health and Safety Policy
    • Lone Working Policy
    • POVA Policy
    • Risk Assesment
    • Risk Assessment Advice
    • Risk Assessment for Service User
    • Safeguarding Children Policy
    • Social Media Policy
    • Volunteer Induction Process Advice
    • Volunteer Policy
    • Whistleblowing Disclosure Policy
  6. Apply for a Best Practice standard.
  7. Access the benefits!

The mission of the partnership is to tackle homelessness, and to work together towards the values set out in Manchester Homelessness Charter. People experiencing homelessness have said that they want to maintain their dignity, and most prefer indoor services. Based on this feedback, we recommend street kitchens move inside where possible, and in the meantime avoid populated areas including Picadilly.

Volunteers should signpost people into services that can offer other support. You can see what meals are already being provided through our meals timetable. For full information on all local services available, including drop in centres and advice services, please use our find help section. If you have any questions or suggestions, please get in touch.

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