Please note, this is advice specific to Manchester City council. If you come under a different authority, please select one of the following links: Tameside Council Emergency Advice or change your location above for general emergency advice.
If you've just become homeless, or feel that there is a risk of that happening, it's important to get the right advice as soon as possible. There is a range of support available, depending on your situation…
If you see someone sleeping rough, and don't know how to help, you can call the council Rough Sleeper Team on 0161 234 5339 or email firstname.lastname@example.org.
Alternatively you can use the Street Link service to notify the council about a rough sleeper anywhere in the country. If you know someone who has become homeless, you can follow the steps below on their behalf.
If you have just become homeless, or might do in the next 28 days, the first thing to do is apply as homeless at your local council. The homelessness service is an emergency service, and you can also get advice or help to stay in your home.
If the council accepts you are homeless, they take on a duty of care which means they will try to house you immediately. You will then be "in the system”, and able to access other services for homeless people. You can visit the town hall, or call Manchester City Council's team on 0161 234 4692 Mon-Fri between 9am - 4.30pm, or out of hours in an emergency you can call 0161 234 5001.
If you would like support through the process, or if you don't qualify as legally homeless, it is best to go to one of the following drop in centres who can advise you on what options are available for you. They can also refer you into accommodation and other services, where appropriate.
After hours, organisations that run evening services including Coffee4Craig can also offer advice on suitable services.
Most emergency housing in the city cannot be accessed directly, but you can check the accommodation page to see the latest information on what is available near you.
To be accepted as officially homeless, you must:
In addition, the support you get will depend on:
Shelter's website is the best place to learn about your legal rights, or call them on 0808 800 4444.
During the winter months, additional emergency accomodation is provided during periods of severe cold weather (SWEP). Find out more about severe weather accommodation.
There are many other services available to rough sleepers - you can check through the other categories in our 'Find Help' section to see if there is someone that can help with what you need. If you can't find what you need, please get in touch and we will try to put you in contact with someone that can help you.
If you are in another location, there may still be services listed near you, just select "Another location" (requires location permissions enabled on your device).
If you are in another location and would like to help us bring Street Support to your area, please get in touch.